Frequently Asked Questions

Eagle Waters Resort is located on Eagle Lake which is part of the 28-lake chain. This is the largest inner coastal freshwater chain in the world. We are located about five miles from downtown Eagle River. Take Highway 70 East to Rangeline Road (2nd left past the bridge). At first stop sign, take a left on Eagle Waters Road and follow it to the very end.

Payment and Cancellation Policy: 

• Guests are required to pay a 50% rental deposit at the time of their reservation.
• Guests are required to make full payment a minimum of 30 days prior to arrival.
• Prime Season reservations cancelled 30 days or greater prior to arrival will be charged a 20% processing fee and the remaining balance returned to guests.
• Prime Season reservations cancelled 30 days or less prior to arrival will forfeit their full payment.
• Non-Prime Season reservations cancelled 15 days or greater prior to arrival will be charged a 20% processing fee and the remaining balance returned to the guest.
• Non-Prime Season reservations cancelled 14 days or less prior to arrival will forfeit their entire payment.
• No show guests will forfeit their entire payment.
• Guests are able to move their reservation dates without penalty.  If guests upgrade to another unit, the guest is responsible for any additional costs.  
• A $250.00 security deposit is required from all guests, regardless of length of stay. The security deposit will be refunded three days after departure provided there is no damage or missing items. 

Guests are required to have a valid credit card on file.  We accept: Visa, MasterCard, Discover Card and American Express.  By securing your reservation you agree to the following additional charges if necessary, including a credit card processing fee:

• Any remaining balance owed on your stay prior to arrival.
• Any additional charges incurred for early check-in or late check-out. There will be no additional charge for authorized early check-ins and late check-outs.  Unauthorized early check-in or late check-out may result in additional charges.
• Any additional charges regarding policy violation charges, fees, purchases or any other charge outlined within our policy statement incurred during your stay.

Due to State and County requirements and restrictions on occupancy levels we do not allow extra guests.  Any additional guests beyond sleeping capacity will be charged $100.00 per person per day.

Our check-in time is 4:00 pm.

Every guest will be contacted prior to arrival with their door code, all check-in information and instructions.  There is no need to come to the Lodging Office upon arrival.  Simply head straight to your unit and start enjoying your stay with us!  Any guest needing assistance, please let us know via the portal, email: [email protected] or call us at 715-479-4411, select option 1 or text: 715-227-8990.

You are welcome to arrive early and use the resort amenities.  Do not enter your unit prior to receiving your text message, phone call and/or email notifying you the unit is ready for your arrival.  We are working hard to prepare your unit and ask for assistance allowing our hard-working Team Eagle to complete their tasks.  Plan that your unit will not be ready until 4:00 pm.

Please see your check-in instructions for additional information.   

Check-out time is 10:00 am.

We have made checking out as seamless as possible.  Please contact the front office upon departure by calling: 715-479-4411, option 1 or texting 715-227-8990. 

We want our guests to relax and enjoy their stay.   Prior Covid rules required guests to strip and bag their own sheets and towels.  We are thankful for all our legacy guests who have assisted us with the new procedures in the last few years.  The Covid Rules are no longer needed.  We want our guests to use the time to attend to their own needs as they prepare to depart. 

Please do not strip beds on the day of check-out.  We will take care of the housekeeping for you.   

 We do ask for a little assistance for units with a dishwasher: upon loading the dishwasher with all the dirty dishes, please start it before leaving your unit. You will help our Team Eagle housekeeping staff on busy, hot summer days. 

Help us keep our costs down by turning off all lights, fans, and appropriate appliances. We also ask that you please leave your unit in the same condition as when you checked in.

Before departing, leave the wristbands in your unit on the kitchen table or the desk.  We appreciate your help in returning wristbands after your stay. 

Before leaving your unit, take one last look around to ensure you are not leaving anything behind.    

Reminder: please contact the front office upon departure by calling: 715-479-4411, option 1 or texting 715-227-8990. 

Additional Check-out information will be provided to you prior to your arrival.

Our Legacy guests know that the Trading Post has been a part of our Resort for many years.  Built in the footprint of the original building that served as a restaurant, office and yes… even supposedly a brothel during the resorts long-storied history.  The current Trading Post used many of the materials from the original building, giving its Northwoods appeal. 

The Trading Post served as our Resort offices, check-in desk, amenities center and at one time a country store, coffee and ice-cream shop.  The Trading Post is now closed to the public.  It is a private residence, the building converted over to living space. 

We are sad to see an end of an era with the building, but at the same time, we are pleased the building is now being fully used to the best of its potential.  Please be respectful of the owners of the residence.  It is not open to the public, including the front porch.  Treat it like it is your own home and please, do not intrude. 

There are many ways to reach out to us with any issue or concerns during your stay.  We are available via phone: 715-479-4411 option 1 during normal business hours or text us: 715-227-8990 with any issues, questions or concerns. 

During check-in guests will receive a contact number to call for an after hour emergency.

We are always available to help.

Please see our texting policy statement to receive text messages. 

We do not provide a cleaning service during your stay.  Our units are cleaned at check-out, as we prepare them for our next guests.  

We do offer a "tidy service" for guests during their stay.  Guests will be given a quote prior to service. The housekeeping fee will be based on the level of service and size of the unit.  Guests agreeing to the fee/service will have the fee added to the credit card on file and charged the day of service. 

For guests wishing for a tidy service please contact the office at 715-479-4411, option 1 or text: 715-227-8990.

We provide all bedding linens and towels. Towels provided are one set per person, as many as the unit sleeps. You should plan to bring extra towels for use at the pool. We do offer a towel exchange - $10.00 per full set of towels. 

We provide starter toilet paper, paper towels, garbage bags, Kleenex, soap, including pump soap, dishwasher soap (units with a dishwasher) and dish soap.  In addition, we provide a starter offering of coffee, coffee filters and coffee condiments. Plan to bring your own hair shampoo, conditioner, and shower gel.  Hair dryers are provided, one per unit.

Wi-Fi is available in the Kee-Mi-Con Lodge, Cabins 2, 3, 8R, 12, 15 & 16.  Wi-Fi passwords for each unit will be found in the Guest Lodging Guide and provided at check-in.

We have public Wi-Fi available on the restaurant patio and in the restaurant. Private unit Wi-Fi is set up to handle streaming services.  Please be aware that the public Wi-Fi should not be used for streaming services as it will cause issues for all guests attempting to use the network. 

For guests needing an area to access the public Wi-Fi while using their laptops, please reach out to us.  We will have an area in the restaurant available for guests needing to use public Wi-Fi for laptop use. 

The Kee-Mi-Con Lodge Suites, Wood View Duplex 15 & 16, and Cabins 12, 8R and 18 have washer and dryers.  

Kee-Mi-Con Lodge Studio Units, Cabins: 2, 3, 5, 14A, 15A, 15B, 19 and the four-plex units do not have washer and dryers in the unit.

Laundry facilities available in the Eagle River area: Seifert’s Laundry located at: 212 East Pine Street, Eagle River.

State of Wisconsin statue 101.123 prohibits smoking inside units. THIS INCLUDES ALL BALCONIES AND PATIOS. Our restaurant, all cabins, all lodging units, and the pool area are smoke-free. 

All smoking, including vape pens must take place outside and 10 feet away from any public area and entrance. According to the State of Wisconsin statue 101.123, a person smoking in a place where smoking is prohibited may be fined no less than $100.00 and no more than $250.00.

Any guest smoking in a unit will also be charged an additional mandatory minimum $300.00 cleaning fee.  This fee may increase depending on each situation.

Parking is available in front of the Kee-Mi-Con Lodge and at all cabins.  

Guests will receive a parking pass for each vehicle.  Guests are required to let us know how many vehicles are in their group.  Parking passes will be in the unit prior to arrival and placed on the kitchen table or on the desk (studio units).  Guests are required to place the parking pass on their dashboard during their entire stay.  

We have an outdoor pool and hot tub, full children's playground in the park available for all our guests to use in addition to a tennis court, basketball court and volleyball court.  We also have kayaks, canoes, row boats, paddle boards, tennis rackets, and tennis balls you can use. Come to the front desk to check them out.

There is a Game Room is in the restaurant.  For safety reasons the restaurant remains locked during daytime hours when it is not open for business; however, it can be opened during the day upon request.  The game room is open to the public and we ask that you enter the game room as if you were entering any other public place. Shoes, shirt, and bathing suit cover ups are required.

A plastic tote is located by the tennis and basketball court and has a small supply of sand toys, balls and other sports equipment for use (please bring your own racquets and supplies as our supply is limited). We ask that you use the equipment as if it were your own and when you are done using the equipment, return it to the plastic tote.

The resort does not have a fitness center available to guests.  We recommend the great outdoors as the perfect way to stay fit in the Northwoods.  For the work-out enthusiasts, Eagle River currently has two fitness centers available for guests to use for a nominal fee. 

Fitness Centers in Eagle River:

Tone-Zone Fitness Center in the Trigs Shopping Center. 715-337-2113

Please note, wristbands are required to use all amenities at the Resort.

Pines Community Wellness Center:  715-337-2531

The outdoor heated pool is open seasonally, from 9:30 am to dusk. A pool gate code will be provided to you during check-in. The pool is for owners and guests of Eagle Waters Resort & Supper Club only. 

There is no lifeguard on duty. Guests are required to sign a pool agreement that lists your obligations and obtain a wristband. The pool agreement will be sent to you prior to checking in.

Wristbands must be worn when inside the pool area. The rules are posted at the pool and are there for your protection. 

Wisconsin State Law requires children under 14 years of age to be accompanied by a parent or guardian. 

Children who are not potty trained are required to wear swim diapers. 

If the entrance gate to the pool enclosure is locked and/or the cover is over the pool, it is closed.

For health and safety reasons children under the age of 5 should not use the spa/hot tub. 

Guests will be required to sign a pool agreement acknowledging all safety regulations, information and guest responsibility.  

We have rowboats and kayaks for our guests to use on a first-come, first serve basis. Guests are required to check out all row boats and kayaks prior to use and sign a waiver.  Paddles, life jackets, oars and other sports equipment items are available for our guests’ use. 

For guests who bring their own boats: guests are required to sign a mooring agreement prior to check-in. Boat slips are available on a first-come, first-serve basis. Meaning you may not have the same slip in or out.

Wave Runners and Jet Skis should be docked on the backside of the dock or in the provided jet ski docks.

Guests will not reserve slips with ropes, tubes, or any other items. Team Eagle will remove the items when they are found and leave them on the dock for owners to retrieve.

We do not rent boats.  If you wish to rent a boat during the busy summer season, we strongly suggest you contact one of our local marinas well in advance of your stay to reserve your boat.  Boats can be rented at our local marinas:

• Boat S'port Marina : 800-315-7737
• Watercraft Sales : 715-546-3351
• Trackside : 715-479-8388
• Toy Shop : 715-479-9090
• Bubbas Boats : 715-406-4700

Boats can be launched at the local marina for a small fee or for free at the Eagle Lake County Park – a short distance from the resort.  Boat Sport is the nearest marina to use the paid launch. 

Trailers should be parked at the rear of the property in the trailer parking area, along the side of the restaurant. A parking pass is required to be attached to your trailer, it will be provided to you during check-in. 

We LOVE pets, but unfortunately due to insurance issues, we do not allow guests to bring pets. 

Please note: our Unit Owners are allowed to bring their pre-screened and authorized pets to their units.  If you happen to notice animals on the property, it is because individual owners have pets. They are required to keep their pets in a limited area of the resort and not disturb the guests.

Guests failing to follow Eagle Waters Resort & Supper Club pet policy will be subjected to a mandatory $250.00 fee and an additional cleaning fee based on each situation.

Pet boarding is available at the following:

• Northwoods Animal Hospital : 715-479-6992
• Canine Cuts and Boarding : 715-479-0819
• Kevin’s Kennels : 715-479-4188

S’mores anyone?   We provide community fire rings to the right of the pool and in the park area. Several individual cabins also have fire rings.  Please respect the guests that have accommodation near the fire rings.  

We ask all of our guests to follow our quiet hours policy as to not disturb other guests.  Campfires must be fully extinguished by 11:00 pm. Eagle Waters provides a starter set of firewood for the shared common ground fire rings daily.

Additional firewood can be purchased. Cabins with fire rings are also provided with a starter set of firewood and may purchase additional firewood.

Fireworks are NOT allowed.

Because of the age and wood construction of our units, our insurance company prohibits fireworks on the property.  In addition, fireworks are a risk to our beautiful Northwoods forest and are also harmful to the many incredible wildlife that live around our Resort, especially the loons. 

Help us keep the Northwoods an amazing place to visit, do not use fireworks. 

We want you to enjoy your time with family and friends here at the resort.  We ask for consideration of other guests. 

Quiet Hours are from 11:00 pm to 8:00 am. outside of the Lodge. 

Quiet Hours within the Lodge: 10:00 pm to 8:00 am. 

Please use common courtesy with noise levels within your unit and hallways, on the grounds, outside cabins and condos and at the fire pits.  Also be considerate using boats, jet skis, trailers, loud conversations, music speakers, etc. 

Please make this an enjoyable experience for everyone. 

Camping, RV’s and Tents are not allowed.  Please note, we do not have parking available for RV’s. 

Our restaurant offers casual family-friendly dining. We have a full supper club menu featuring nightly chef specials and children entrees. Check us out!

Off-season, the restaurant has a reduced schedule,

Inquire about weekly live summer  entertainment.

Please call ahead as we are a renowned wedding destination and are periodically closed to the public for private events. 

We no longer have telephones in the units.  Please review the Guest Lodging Guide for the address of your unit, in case of an emergency. 

An emergency telephone is available for all guests located on the lower level of the Kee-Mi-Con Lodge. 

Cell Phones: 

Please note: During the busy summer and fall season our local cell towers become overwhelmed trying to keep up with cell phone traffic due to the large influx of visitors.  This causes issues with loading emails or using your cell phone hotspots to stream.  We fully sympathize with all our guests when this happens, we experience it too. 

Please understand, during these times we have no control over the cell towers or your ability to use your cell internet coverage.

By providing us with your mobile phone number, you consent to receiving text messages from Eagle Waters Resort & Supper Club for the purposes of:

• Booking confirmations
• Reservation reminders
• Event updates and notifications
• Special promotions or offers
• Guest services and customer support